![]() ![]() So disappointed in the quality of Sony's service.Īfter calling Sony I got the best rep. ![]() I guess we'll see if they actually get this resolved or if I will have to call back for a sixth time next week. I'm sharing this to A: Let Sony know how badly their repair service and customer service is being run, and B: let all of you know that you might want to look elsewhere for repairs for your equipment. I've been involved with many customer service and repair type fields, and I have never been treated and serviced as poorly as I have with this one. The repair is supposedly done (thought their website still says "received", not "repair in progress"), and they now need an undetermined amount of time to get the damn thing sent back to me. They have now had it for 54 days, and after FIVE calls (one of which the rep dropped me after 30 minutes and didn't call back), and over 130 minutes on the phone, they tell me it was all held up due to a "serial number issue". They then let it sit in their facility until 5/30, which is what their support website shows. The received it (according to FedEx tracking) on 5/11. I started a repair ticket on 4/23, and sent his set in as the display stopped working. Since there appears to be no other outlet for this, I am going to share the experience I've had with Sony Playstation support/repair service for my son's VR headset. I think I'm just gonna sell my playstation and invest in a gaming pc. And I'm not the only one who has this chargeback issue. It feels like im dealing with scam artist. What happened to sony they used to be such a great company. Now I can't get a hold of them for the last 4 days to let them no they are full of $h!t. They stole my 60 dollars and locked me out of my ability to use my ps5 online. Low and be hold bank says there was no second chargeback. Last time I was on the phone with them they told me to call the bank and figure it out. Been on the phone with them for three weeks now. On the same credit card, the same credit card that was canceled after the first chargeback. Until they sent an email saying I was suspended again for a second chargeback. I fixed the situation by paying them for chargeback with gift cards and all was well for a month. I forgot to tell my dad I was using his card and he thought someone was committing fraud and so he canceled it and sony got chsrgeback so they suspended my account. I used my Dad's credit card to pay for new year of ps plus. ![]() I am getting the run around from this disgusting company name sony. A very sad end, all because of a stupid policy that doesnt take into account errors from Sony, and two service agents who refused to make this right Theyve lost ALL potential for many thousands more of my dollars, and a loyal customer since I was a child saving up my allowance for PS2 games. unfortunately this one issue will lead to me never spending another dime with ANYTHING Sony. Its pretty awful that Sony has these types of agents who wont even make a measly 16 dollar accommodation to a customer who has spent thousands, for an error on THEIR COMPANY'S end. But they refused to do anything about this. Clearly I wouldnt have bought the second subscription if the first was working. But the second subscription, which again I was forced to buy to re-access the content I was paying for with the first subscription, was over a month ago. After politely and respectfully voicing my issue and how I had bought the same subscription twice because the first one stopped working and appeared to be inactive, they NEVER ONCE acknowledged the issue and just kept regurgitating the company policy "we can only issue refunds within 14 days from the initial purchase" Seeing how the original subscription was over a year ago, that's not getting any refunds. I managed to find a number and called it. The chat made me wait for an hour to get to an agent, but then the chat crashed IMMEDIATELY after they became available. Getting through to customer service was a nightmare in general, something expected from big corporations that want to make it as hard as possible for their customers to be heard and have their issues attended to and hopefully resolved. A measly 16 dollars, but nonetheless 16 dollars I didnt need to spend and only spent because of a technical issue on their end. But for the past two months, I have been getting charged for the original subscription that was supposedly "inactive" AND the new subscription. This allowed me to access the realms content again. Unable to access the content and being told the subscription was "inactive," I assumed the subscription expired and purchased another. I've never had any issues with them until a subscription was showing as inactive on Minecraft. ![]() From the purchase of my PS4 to all the games and content I have bought over the years, I have spent around $3000 with Sony. ![]()
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